Thank you for shopping at our store. We are committed to providing you with high-quality products and a great shopping experience. If you have any questions about your order, please refer to the following refund policy.
- Refund Application Conditions
Customers can apply for a refund or return within a specified time after receiving the goods, provided the following conditions are met:
The goods are unused, undamaged, and in their original packaging.
The product labels and accessories are complete.
Provide valid order information and proof of purchase.
Refunds may not be supported if the goods are damaged by human error or have been used.
- Refund Application Time
Refund applications must be submitted within 7–30 days of receiving the goods, depending on the specific order details. - Non-Refundable Situations
The following situations may not be eligible for refunds:
Used or washed goods
Customized or special goods
Orders exceeding the stipulated refund period
Goods returned without authorization
- Refund Process
Contact customer service to submit a refund request
Provide your order number and relevant photos or descriptions
After approval, return the goods as required
Refund will be arranged after receiving and inspecting the returned goods.
- Return Address
After approval, please send the goods back to the following address:
Return Address: Zhengjia Communications Store, Changning County
Conggang Street, Zhujie Yi Township, Changning County, Baoshan City, Yunnan Province
Recipient: Customer Service Department
- Refund Method and Time
Refunds will be returned to your original payment account. Processing time is usually 5-10 business days, depending on the payment platform. - Shipping Costs
For returns due to product quality issues or incorrect shipments, shipping costs will be borne by our store; for other reasons, shipping costs will be borne by the customer. - Contact Us
For any refund-related questions, please contact us:
Email: gildedChoice@outlook.com
Phone: 13648753651